I can't use cell data, only wifi

incomplete

#1

What phone do you have? MOTO G 5 plus

What plan are you on? My Choice + 3 GB

Does your plan include data, or just talk & text? Yes, it includes 3 gb data.


Issue Description I can only get the internet/fb/social media, google, etc while signed in on wifi, not roaming/cell data. This is new for my new phone, my old MOTO X got cell data fine.


#2

Check to make sure Cell Data toggle is on.
Is this a new activation? Or was the phone working with data fine before until now?

Besure you have the most up to date System Software.
You may have to do the Check for For Updates multiple times, as each update is consecutive.

Try a a VoIP Reset in an area where u have strong cell signal.
Dial *#*#8647#*#* and reboot phone.


#3

You may now be on the RW’s GSM network which is T-Mobile. If your Moto was a X1 or X2 it would have been on RW’s Sprint CDMA network. If “republic” is black and green on the SIM it’s a GSM. You may need to open a support ticket for help and request a CDMA SIM card. Help Ticket | Republic Wireless

:flight_departure:


#4