I have a new phone and put in my old phone sim card in. New number?


#1

by old Republic phone broke. black screen. I was given a new phone that is compatible with Republic. I put in the old sim card from the original Republic phone, but a new phone # showed up and cannot call. Who do I speak with please?


#2

one can open a ticket though this link “https://republicwireless.com/account/tickets/
or find a chat window on the main help page here “https://help.republicwireless.com/hc/en-us

as for your issue the 1st question would be which phones (old and new) (older legacy phones {Moto X1, X2, E1, E2, G1, G3} SIMs are non transferable and should stay with the phone they came in)
Republic has a GSM partner and a CDMA partner (phones are one or the other) and swapping phones by swapping SIMs is a GSM only feature, you can tell if it’s a GSM by the word Republic on the SIM is dual tone Grey “Re” and green “public”
as the new phone sounds like a BYOD phone it would need to activate on GSM (“https://republicwireless.com/shop/bring-your-own-phone/”) before a CDMA SIM will work in it “https://help.republicwireless.com/hc/en-us/articles/115015725928-How-to-Request-a-3-0-CDMA-SIM-Card


#3

Thank you.


#4

Hi @melisak.plefem,

We can probably help you with this without need for a ticket, but let’s break things down into simpler steps.

Could you tell us what kind of phones your old and new phones are?

Have you installed the Republic Wireless app on the new phone?


#6

Hi. Thank you. Problem resolved. I researched and followed Republic online directions. Voila! Thanks


#7

As many of us would hazard a guess that you will not be the last user/member to experience this problem, would it be possible for you to provide the link to the ‘Answer’?


#8

Hi there. I tried to go back and exactly duplicate my actions while trying to figure out how to assign my new phone. It was relatively easy to find on the Republic site. I had a Galaxy J6 that simply stopped working. I had a Republic compatible phone (MotoZ) so simply put in my GalaxyJ6 micro sim card into the MotoZ. When trying to call out from the newly started up MotoZ, it showed up a random phone number. I went to the Republic site and once logged in, went to ‘Phones’, then ‘I want to…’, somewhere in my search, saw that I needed to simply download the Republic app on my new phone, then confirm on the site. Voila! The phone picked up where the Samsung left off. Easy Peasy.


#9

Hi Melissa,

Thank you for the important reminder that for Republic service to work properly, one must indeed install and/or update the Republic app.

For the sake of clarity, Republic has never supported a Samsung Galaxy J6. Might you be referring to Samsung’s Galaxy S6 or the 2016 Galaxy J3, which Samsung referred to as the Galaxy J3 (6)?


#10

Hi @melisak.plefem,

Thanks for following back up with some details about how you got the phone activated. I’m going to go ahead and close out the conversation in Community, which means if you reply to @rolandh, even by using the E-mail reply option, (which actually just posts to Community, rather than sending Roland a personal E-mail) it will probably bounce back to you.

It’s great that you were able to find out how to activate your phone. If you have any other questions as you get used to the move from Samsung to Moto, don’t hesitate to post in Community again.


#11

#12