I have a stuck upload

What phone do you have? Moto G3

What plan are you on? refund

Does your plan include data, or just talk & text? includes data

I have a notice that there is an upload in process that has run for 3 days. How do I stop it?

Issue Description

Hi @debbiel.gznxze

No process upload should take that long. Have you tried restarting the device?. (off/on)

edited for spelling/clarification.

1 Like

I’ve tried to turn it off several times. In the old days you could remove the battery to make it forget! I tried to go into downloads and delete it but it wasn’t there. I tried to find the app that is running, and I don’t know what it is. Help!

Press and Hold the power button for up to two minutes…(I know that sounds odd, but in lieu of ‘remove battery’, that is the software equivalent).

1 Like

Hi @debbiel.gznxze,

If you drag your finger from the top of the screen downward to see your notifications, and then press and hold the one that indicates an upload is in process, you’ll see more info about the app causing the notification, and there may be an option there, or by tapping the notification’s gear icon, to cancel it.

Thank you all so much - the power button did the trick

1 Like
Message an
Expert customer