I have a x in my signal strength

What phone do you have?
Moto g5s plus
What plan are you on? 2g

Does your plan include data, or just talk & text?
Yes

Issue Description

I have a x in my signal strength all of a sudden that I have NEVER had before. I have no cellular service bwhile I’m at work. I am going to need to change carriers if this is not corrected or if I am not instructed on how to fix this problem.

the x means no cell data
open the RW app and check your data usage and what you have…

1 Like

Data usage has nothing to do with the “x”. It means no data, but even if the user is out of data, that doesn’t cause the phone to fail to connect to data.

@williamw.hqbkmx Please try the following steps to resolve this issue:

  1. Reboot the phone in an area that has a strong cell signal. (Some people have simply needed to step outside and reboot.) If this fixes it, stop.

  2. Please ensure the data is turned on in Android Settings. Settings > Data Usage > Cellular Data (some phones may say Mobile Data). If this fixes it, stop.

  3. Reset your Republic credentials by opening the dialer as if making a call and enter *#*#8647#*#* (in on a Samsung phone hit the dial button). The screen should clear, when it does, restart the phone. If this fixes it, stop.

  4. This one is more complicated. This step will clear out any saved connections for Wi-Fi and Bluetooth that you may have already made. We’re going to reset the network settings.
    Go to Settings > Backup and Reset > Network settings reset
    Read the warning, tap “Reset settings.” You will be warned a second time. Tap “Reset settings” to confirm. The process will usually take 5-10 seconds and the cellular signal bars icon will go away for a moment. Once the cell signal bars icon returns, you should reboot the phone.

3 Likes

After a quick read of some of the responses on Quora.

  • This appears to be a function of Cell Data being turned off (in the Android Settings) and has been around for awhile, and I got the X when I checked my Moto X Pure (7.0) by turning off Cell data.
    • I tried all of the instructions provided by @louisdi and #4 did the trick!!!

If you have need to limit your cell data usage, it is strongly advised to use the ‘Data Freeze’ function that is in the Data Tools section of the Republic Wireless App … else your call set up and messaging will be impacted

1 Like

The “x” appeared on my Moto X4 a week ago while I was in the local mall. Knowing that quirky things sometimes happen to cell phones and other electronics, I went outside and rebooted (Step 1 in @louisdi’s post). Problem solved.

3 Likes

@williamw.hqbkmx Were you able to resolve this issue?

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