I just received my moto g4 today. It isn't reading my sim card. What should I do?

I just received my moto g4 today. It isn’t reading my sim card. What should I do?

Hi @hannaha.vtzhjk!

First, make sure the SIM card you are using came with the G4 or was ordered directly from Republic or Amazon. If it came from a legacy device (i.e. Moto X1 or X2, Moto G1 or G3, or Moto E1 or E2), then that SIM card is not the right one. If the SIM came with the G4 or you purchased a BYOD SIM from Amazon or Republic, then try rebooting it and reseating the SIM to see if that will fix it. If it still does not work, then open a help ticket at Republic Help. Hope that helps!

mb2x

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