I need to send my new phone back...not working..how do i get a label to send it back


#1

I need to send my new phone back…not working…how do i get a label to send it back ?


#2

Hi @carrells,

If the phone is not working, you’ll want to open a help ticket so our help team can troubleshoot with you. Otherwise, if you return a non-working phone under our 14-day money back guarantee, with no ticket history to show that you reported an issue when you received the phone, you would be assessed for damage to the phone.

Could you tell us which phone it is and what the issue is? Maybe our member community can help.


#3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.