I remember as a child in the 1960’s my grandparents phone. You see, they had what was called a “party line”. Not that kind of party! This type of phone line was a shared phone line between people in proximity of each other (neighbors). When you wanted to make a call, you picked up the receiver and listened. If you got a dial tone, then you were good to go. More likely, someone else was making/receiving a call and you would have to wait.
The really fun thing about party lines as a child was that you could pick up the receiver and if someone else was on the line, you could listen in to their conversation. As a pre-pubescent boy back then, this was a source of some really interesting stuff!
As tech expanded, the need for party lines decreased. My grandmother held off from switching because a party line was so much cheaper than a dedicated line. She was used to it. There came a time when the cost to the phone company for the “old” technology became so significant, that they ended that service and forced my grandmother to switch to a dedicated line.
As to the phone itself, my grandmothers followed a similar trajectory. You ever see a movie where the killer used a phone to knock someone out or kill them? Believe it. Them old rotary dial phones were heavy and quite solid. Early in the 70’s, digital phones cost a premium. Extra charges each month. By the end of that decade, the phone companies were begging people to upgrade.
I write this not so much as a trip down memory lane, but to point out to people who get upset that their “old” fees or terms of condition are unilaterally changed. There comes a time for every “thing” when the maintaining of old tech far, far exceeds the cost and benefit of upgrading. No company exist as a charity case. All companies wish to survive, and simple economics suggests that if you are costing a company more than they are receiving, they cut ties with you. No matter how long you’ve been with them. No matter how much money you’ve previously spent, or even whether they like you or not.
Like it or not, we are all involved in the business merry-go-round.
Nay-sayers can point to specific instances of promises made for “life-time” services or fees. That’s all well and good, but did you ever try to get service or money back from a bankrupt entity?
The best that we can hope for is embodied here in RW. A company that strives to improve and exhibits care and an interest in your experience. I may dream of that party line or of that rotary phone, but I’m dang sure glad that I’ve found a company that does its business prudently, while still caring for me.