I reset my network on my phone to fix one problem, just to lose mobile data all together

What phone do you have? Moto G6

What plan are you on? My Choice + 2 GB

Does your plan include data, or just talk & text? Yes


Issue Description

My Moto G6 had been experiencing some issues with WpaConfigApp, it wasn’t working properly. To be honest, it hadn’t been for almost a year. It didn’t negatively effect the service, but decided to fix it anyway. I used this help ticket to fix the problem. After resetting my network, I lost access to my data. Now I’m not too sure how to fix it.

Any thoughts?

Hi @mitchl.1ji8w7 - suspect your Moto G6 is running Android 9 (Pie). See if the following help document helps - How to Reset Network Settings for Motorola and Google Phones on Android 8.1 Oreo and Above – Republic Help

There is a link to the Android 8.1 and above in the original procedure from your help ticket that may have gone unnoticed. There are some differences in the steps. Let’s see if this helps!

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