Im locked out of my phone

#1

Please help I can’t enter my password because there must have been an update. Now I’m locked out don’t really want to reset and lose everything.

0 Likes

#2

Updates don’t change your password or eliminate the lock screen where it gets entered so it must be something else.

  • Which phone do you have?
  • Voicemail now requires a password and this is new but it’s not the same as being locked out of your phone.
  • Did you get a notice of some kind of update? There haven’t been any updates for at least several months but it is still possible that you just received one; it happens sometimes.
  • If you can get to the place to do a Factory Data Reset then try clearing your cache instead: Clearing the Cache
0 Likes

closed #3
0 Likes

Message an
Expert customer