Ok, so we know the Alcatel is the one not syncing to her Google account. First let’s see if we can fix that, if not, we’ll try moving the contacts manually.
If you’re getting syncing errors with Google on the Alcatel, you’ll want to make sure that the phone is connected to Wi-Fi and Chrome can open a website you’ve never visited before.
Then let’s remove and re-add the Google account to the Alcatel phone.
To remove it, follow these steps from the Alcatel’s user’s manual:
You can remove an account to delete it and all associated information from
the phone. Open the Settings screen, select the account you want to delete,
touch Remove account, then confirm.
Then add it back with these steps:
To add an account, touch from the Home screen and enter Settings,
then touch Add account.
You are required to select the kind of account you are adding, like Google,
As with other account set-ups, you need to enter detailed information, like
username, password, etc.
Once you’ve done that, it will probably start syncing things automatically but if it doesn’t, the instructions to sync say:
Turn on/off the sync & Auto-sync
Touch an account to enter the account screen, mark/unmark the
checkbox(s) to turn on/off the account’s auto-sync. When activated,
all changes to information on the phone or online will be automatically
synchronized to each other.
You can also synchronize an account manually on Accounts screen, touch
an account in the list, then touch the Menu key and select Sync now.
If that doesn’t pull the contact info into contacts.google.com, you can export the contacts from the Alcatel and either save them to an SD card that you’d then transfer to the new phone and import the contacts from, or send them to the new phone over Bluetooth.
This is what the manual says for exporting, but I’d look for a “select all” option, if I had the phone in my hands…
From the Contacts screen, touch the Menu key to open the options menu,
then touch Import/export.
You can share a single contact or contacts with others by sending the
contact’s vCard to them via Bluetooth, Gmail, etc.
Touch the contact you want to share, touch the Menu key and Share from
the contact details screen, then select the application to perform this action.
Instructions to pair the phone to other phones so you can share over Bluetooth are below:
To pair/connect your phone with a Bluetooth device
To exchange data with another device, you need to turn Bluetooth on
and pair your phone with the Bluetooth device with which you want to
• Touch the Menu key from the Home screen.
• Touch Settings\Bluetooth.
• Touch SEARCH FOR DEVICES.
• Touch a Bluetooth device you want to be paired with in the list.
• A dialog will popup, touch Pair to confirm.
• If the pairing is successful, your phone connects to the device
Of course, you’ll also have to have the new phone’s Bluetooth on and discoverable so they can pair.
Instructions to use Bluetooth on the J3 are here: https://www.samsung.com/us/support/answer/ANS00050853/
Let us know if any of it gets too tricky!