Recently my phone locks up when I receive a call. I can’t get past the initial screen without ending the call before answering. Help!
If you posted which phone you are experiencing the problem on , perhaps someone has been down the same rocky road before you and could share the fix with you
The model: Moto X (2nd Gen) Android version 5.1
I no longer have an X2 to test, but considering the age of the product you should consider a general clean up of the device
- How to Clear the Android System Cache on 1.0 and 2.0 Phones – Republic Help
- How to Clear the Cache of All Installed Apps on Motorola, Google, Nexus, and Alcatel Phones – Republic Help
- Once this is done, if it still failsm, you should boot up in Safe Mode to test to see if a 3rd party app has caused the problem
I went through both suggestions for cleaning up the device. Before (and after) implementing the cleaning, the internal storage shows 4.39gb available.
The phone seems to run faster now. We’ll see when I receive an incoming call if this cleared up the locking screen situation. If not, I’ll try to boot up in Safe Mode.
Sometimes I do miss the simplicity of land lines!
Thank you for the help!