Incoming Text Messages do not appear on Screen

Got a Moto X, second generation, that has worked perfect ever since I got it. Now, when I receive an incoming text message on my “Messaging” app, it does not light up on the screen of my phone and stay there until I answer it like it used to do. Ideas???

Hi @carlh.k3wyob

A few thoughts.

  • Open the Moto app, tap the ‘gear’ icon(top right), select Display and ensure the Moto Display is checked.
  • Try a simple power cycle(turn phone off/on).
  • Try Clearing the Cache (a good maintenance procedure).

I noticed you mentioned the Messaging app, which is different from the Messenger app that RW users often recommend.

I had already figured it out and switched to “Messenger” text app which solved the problem.

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