Internet won't connect

I just purchased a moto x4. We installed the SIM card and transferred the old phone to the new one. Intially it connected to wifi and cell but now doens’t work. We even tried connecting on my son’s home wifi but to no avail. Any ideas about why it doens’t connect?

We need a little more information. Do you see the WiFi from the phone or has the phone’s radio failed? If you see the WiFi, what happens when you try to connect? Are you certain the password is being entered correctly? Passwords are case and space sensitive and it is hard to see an inadvertently entered space on the small screen.

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Does it still connect on cell? Details, man. Success is in the details.

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