After reading every single post on this thread and following southpaw’s links and reading those announcements/articles I feel it is still necessary to dispute your claim that refunds are not technically possible. They are definitely technically possible. Arguing against that is an insult (and makes you look like you don’t know what you are talking about). Just because Republic used a custom ROM in the past doesn’t mean that providing refunds/rollover REQUIRES a custom ROM. Telling people that (or implying it) is a falsehood.
Dropping new phones from using refund was a business (mostly marketing) decision that is evidenced within the official announcements. That much I understand and respect. Not enough people signing-up, people upset about very high price-per-GB, people confused - that is understandable. But telling us (or implying to us) that refunds/rollover is impossible without a custom ROM is simply not true and insults the intelligence of many of us reading this forum.
I am also disturbed by the reaction to criticism coming from some RW experts and ambassadors. Just because Refund has been dead on new phones since July 2016, doesn’t mean it can’t come back someday. Saying things like, “it is a dead horse” is absolutely insulting. It doesn’t mean that I am foolish for suggesting that RW bring it back. RW should be constantly listening to its customers and when feedback is given, that feedback should be listened to and respected. Evaluating and re-evaluating should be a constant activity while running a business. Even if the suggestion is unlikely to be implemented you shouldn’t tell your complaining customer they are wrong, or that their idea is impossible (when clearly it is not), or that their complaint is a “dead horse”.
I would suggest you simply thank them for their comments and remind them that RW is constantly working to improve their plans and customer satisfaction. You can’t keep everyone happy all of the time, but you can at least make the people complaining feel like they are at least respected. I only made a few comments in this thread but the official responses I received did not make me feel 100% respected and I suspect many others felt the same way. Just another suggestion. Thanks for your time and attention.