What % of support tickets are you suggesting were generated due to data refund amounts prior to the Clear Choice plans.
Those seem to be moot points if refunds are technically impossible as we hear? A race situation can still deplete purchased data as well.
I find it difficult to believe refunds are impossible because RW can tell use how much data we have left/used. There’s an app for that or RW should be able to integrate refunds into their present billing system with some tweaked systems/software changes.
For members how much value would be the plan if it offers refunds? I say not much when you can purchase/add data at $5 per GB. With the KISS MY Choice plan if you want or need data you get 1GB at a bargain price rather than paying more for refundable data as with the Refund plans. How much food to you toss per month?
For most members upgrading to 3.0 phones the elimination of refunds amounts less than half of the plan cost increase.