Is a password required on Moto G Play in order to listen to voicemail?

My husband has a new Moto G Play and we can’t seem to get to his voicemail without a password. Does one have to set up a voicemail password? He doesn’t want to have a password.
Thanks,
Bernie

Hi @berneb,

To access voicemail by dialing in to listen to it, you must use a PIN. The Moto G Play supports Visual Voicemail in the Phone app so that you do not have to dial in to listen nor enter a PIN. Instructions to access Visual Voicemail are here:

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