Hello everybody, and happy new year!
Please help me with this. I bought a new unlocked Pixel 5a 5G (model G1F8F) directly from Google. It is listed as a compatible BYOP device on RW site. I pulled the SIM card from my current Pixel 3a, inserted into the new Pixel 5a, and RW app says the phone is not supported.
Called customer support, explained the problem. They said yes, it’s a bug. The phone is supported, but we need to manually transfer you to the new Pixel 5a. So I created a ticket about a week ago. Since then, about a half a dozen RW representatives gave me all kinds of different answers. From “no, it cannot be done”, to “yes, just follow these steps”, to “what’s the error message you’re getting?” The KB articles on the site are also confusing and contradicting each other.
So I’m totally lost, and apparently RW is too. They are clueless. That’s why I’m asking the community: is it possible to activate Pixel 5a 5G on my current MyChoice 4.0 plan? If yes, how?