I’ve been an RW member for a long time and I’ve been generally pleased with the service. And I’ve always been extremely happy with your customer service and the people who help out in this space.
However in the past couple of months there have been a few issues that have made me wonder if I need to consider switching. These have included:
Several clients have said they’ve had trouble reaching me on the phone (calls to my phone are never picked up and I don’t receive anything);
I’ve had trouble placing outbound calls – I’ll dial, but nothing happens;
The ongoing issue with two-factor authentication where some service providers don’t recognize RW numbers as “real” cellphones.
Numbers 1 and 2 have been sporadic. Not consistent enough for me to start a ticket with RW. But they are concerning as this is my business phone.
#3 hasn’t been a big issue yet (So far only Twitter has rejected me and like I care about that), but I do worry that one of these days my bank is going to have an issue.
So… I’d really like to stay. Maybe these are issues that are being worked on? Or maybe it’s time to move on. If I do leave, it would be with some regret. For what it’s worth, I’m looking at Consumer Cellular – they are a little more expensive and they don’t have this great group of people.