Issue with cell data


#1

Nexus 5x
2gb talk text and data

My phone keeps dropping cellular service. Issue started on 14 nov 17. Cell service was not functioning approx 90% of the time and this also caused me to lose texting capability. I tried restarting the phone several times as well as verifying the cell service is turned on. Sometimes I will get the small “x” over the cell service, other times it will appear that I have full coverage but I’m still not getting cell data. This issue makes my phone practically unusable when I’m off Wifi.

Today I tried turning off the 4g and now I am able to use data but only over 3g. This area has always had great 4g coverage so I don’t understand what has changed. Is their a problem with the T-Mobile or sprint towers here in el pass?

I submitted a help ticket yesterday morning but have not heard anything back from RW.

Any help is appreciated.


#2

Please post your ticket number in this format (1234567) to override the number filter of the forums.


#3

(1265543)


#4

Thanks! I have requested support to take a look at your ticket, you should have a response back from them soon.


#5

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