What phone do you have?
Moto G6, recently updated Oreo to build OPS27.104-92
What plan are you on?
MyChoice + 1GB
Does your plan include data, or just talk & text?
1 GB mobile data
A few days ago I got a courtesy email that my son’s mobile data was almost used up. He rarely uses all of his data, but it’s not impossible that he would have used it while at school or out with friends. Friday night I got the same notice for my phone, but I was at home and connected to my home wifi. I double checked that I was connected and figured it was a fluke. I kept watching some videos and went to bed. When I got up this morning, I had notifications for 10% and 0% remaining. I looked again and I was still connected to my home network, and had no issues connecting to websites. I looked at my cellular data usage on the republic app and all 500 MB that I had left had been consumed by YouTube over Friday and Saturday. What gives? There was no service outage that I know of and I had connection to my home network the entire time.
I looked around for solutions and didn’t find anything. There was a bug in an early release of Oreo that had inadvertently enabled “Mobile data always active” in the developer options that caused similar problems, but that was supposedly fixed. I enabled developer options on my phone and found that the offending setting was not enabled. It’s not the end of the world since my plan refreshes on the 30th, but it’s really annoying to not have data when I want/need it. I’m more concerned that this “fluke” will continue to happen and burn through my (and my family’s) data as soon as it’s refreshed. I’ve manually turned off mobile data, but that’s really not the right answer. I shouldn’t have to constantly turn it on/off when it should be prioritizing itself the way it always used to.
So what else can I do to help figure this out?
Thanks in advance!