Just lost my phone

#1

Need to lock it down and replace phone ASAP

#2

Hi @alfredg.2bab7t,

I’m sorry to hear of the wayward phone. You may be able to locate it via this Google site: https://www.google.com/android/find. Your phone must be powered on and connected to the Internet for this to work. I’m afraid Republic has no means of tracking or securing the information on your phone.

Replacing your phone is well, as simple as acquiring a new phone. Republic’s online store is here: https://republicwireless.com/shop.

#3

Sorry to hear.

Its always a good idea to setup such tracking via Google’s Find My Device feature as soon as u first get the phone. Also, periodically check to make sure it works.

On the the Google site, one can locate the device if it is on and connected to a network and/or GPS. U can also, lock the device, or lock and wipe should the device pop back up on the Internet.

Unfortunately, if you havn’t setup this (or a 3rd party tracking app/service) before hand, after it is lost, there is not much u can do. No carrier can track or recover your lost/stolen phone. And Law Enforcement can only track your phone if a serious crime has been committed and reported. (sadly, just a simple theft of you phone or other property is not serious enough crime for them to request a track) I hope you had a lock screen code set.

I suggest you keep close eye on your R.W account to see if there is any other activity from that device. Once u purchase a new device and R.W sim (if u are on the current plans), u can easily active it as a replacement device. ANy info that was synced to your Google Account will re-download, like contacts etc.

#4

thanks.

#5

Since Android Marshmallow (6.0) this is no longer necessary. If you’ve added a Google account to the phone it is automatically turned on. (https://support.google.com/android/answer/6160491?hl=en)

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#6

may thanks, all.

louisdi Expert

    May 4

alt SpeedingCheetah:
Its always a good idea to setup such tracking via Google’s Find My Device feature as soon as u first get the phone.

Since Android Marshmallow (6.0) this is no longer true. If you’ve added a Google account to the phone it is automatically turned on. (https://support.google.com/android/answer/6160491?hl=en)

2 Likes
#7

Thanks. Turned off. Ordered a new one.

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