Just received Moto 4G play. Bad SIM. How to get a good one

Do I send the wold phone back? Will they send a new SIM?

You can try to clean the SIM card with a soft cloth and re-seat it

See here for more details about SIM cards

SIM Cards

If that does not work, please submit a help ticket

https://help.republicwireless.com/hc/en-us/requests/new

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