Keep getting disconnected from wifi every 15 seconds

#1

Info

I have a moto g4 plus running android version 7.0, which is the most up to date according to my phone. I have refund 2.0 and data.

I recently moved into a new place and the first device I connected to wifi was my phone and it keeps getting disconnected approx every 15 seconds and then reconnecting. I also have a PS4 and 2 Laptops and a 3ds that connect to the same wifi and work perfectly fine. If I create a hotspot with my laptop and connect my phone to it, it works fine, but If i connect directly to the wifi, the aforementioned problem continues. I have soft reseted both my phone and the modem/router multiple times, the problem persists. I have also forgot the wifi connection and restarted phone. Still not working. I have tried starting the phone in safe mode and even in safe mode it disconnects and reconnects every few seconds. Any help would be greatly appreciated. 3g works fine.

#2

Sounds like this could be a SIP ALG (Application Level Gateway) problem on the router, as the other devices are not attempting to establish an immediate VoIP connection.

  • What Router are you now attaching to?
  • Info on disabling SIP ALG is here
3 Likes
#3

router is a Netgear c6300, i’m not sure if that’s significant or not. i will look into the SIP ALG, thanks.

1 Like
#4

See page 48 in the [C6300 manual](http://www.downloads.netgear.com/files/GDC/C6300/C6300_UM_17Nov2015.pdf where they walk through disabling SIP ALG (which apparently is enabled by default)

5 Likes
closed #5

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