Latest Anywhere Build Stuck on 'Starting...' for hours


#1

Phone: Moto G3
Plan: Refund Plan, just pay for talk + text
Windows 7 Enterprise
Anywhere Version: 1.5.6 build aba87

I attempted a few months ago to install the Anywhere app at my work. It got stuck at the ‘Starting…’ screen. I let it go and decided to try again later. I uninstalled it. I downloaded it today and I’m still getting the same thing. I checked the build log, and it says this was fixed, so I don’t really know where to go from here. I tried rummaging around the AppData, and I found the node-error.log. It was full of lines like these…

2017-11-29T18:19:51.569Z - error: MQTT[setupMqtt-e3f9eb51-d531-11e7-9703-19c2f8691971] mqtt.connection failed; end client undefined

Does this mean that my work is blocking a port that’s being used, or is it something else entirely?


#2

MQTT is the protocol Republic uses for text message delivery. Perhaps, a conversation with your company’s IT folks is in order.


#3

Here are the ports required for Republic including links to test (provided by @louisdi in a previous discussion). See WiFi 1st - Maximize your WiFi/Router - Community Guide for full details

Your Router (home, school or business) or ISP must not block outbound traffic (from your phone) destined to the following ports:
5090 UDP which is used for call set up
6000-29999 UDP which is used for voice/audio
8883 TCP MQTT which is used for Voicemail, Messaging SMS/MMS and keep-alive messages to RW servers.
NOTE: Most firewalls are stateful, meaning they allow two-way communication as long as it is initiated by a client (phone) that is inside the router’s network. This could be your home, school or office router/firewall
Republic phones will always send the initial voice/audio data packet to a destination port of 6000-29999 (regardless of who placed the call)
Note: A 3rd party site provides the ability to test that the outgoing port is open, by use of the following links. You would run these from the browser on your phone
http://portquiz.net:5090 — UDP Call set up
http://portquiz.net:8883 — MQTT for Voicemail, Messaging SMS/MMS and keep-alive messages to RW servers.
http://portquiz.net:6543 — 6000-29999 UDP for voice/audio, full range may be used, single test port should suffice


#4

Ah. It seems that this is likely the issue. I can’t access any of those three websites from either my work computer or phone (on their WiFi) :frowning:
Thank you!


#5

The ports required and the note on firewall blocking was developed by users that included Enterprise IT, University IT and Republic Wireless Staff … I would show them the reference and perhaps they could help you


#6

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