Latest Anywhere Build Stuck on 'Starting...' for hours


Phone: Moto G3
Plan: Refund Plan, just pay for talk + text
Windows 7 Enterprise
Anywhere Version: 1.5.6 build aba87

I attempted a few months ago to install the Anywhere app at my work. It got stuck at the ‘Starting…’ screen. I let it go and decided to try again later. I uninstalled it. I downloaded it today and I’m still getting the same thing. I checked the build log, and it says this was fixed, so I don’t really know where to go from here. I tried rummaging around the AppData, and I found the node-error.log. It was full of lines like these…

2017-11-29T18:19:51.569Z - error: MQTT[setupMqtt-e3f9eb51-d531-11e7-9703-19c2f8691971] mqtt.connection failed; end client undefined

Does this mean that my work is blocking a port that’s being used, or is it something else entirely?


MQTT is the protocol Republic uses for text message delivery. Perhaps, a conversation with your company’s IT folks is in order.


Here are the ports required for Republic including links to test (provided by @louisdi in a previous discussion). See WiFi 1st - Maximize your WiFi/Router - Community Guide for full details

Your Router (home, school or business) or ISP must not block outbound traffic (from your phone) destined to the following ports:
5090 UDP which is used for call set up
6000-29999 UDP which is used for voice/audio
8883 TCP MQTT which is used for Voicemail, Messaging SMS/MMS and keep-alive messages to RW servers.
NOTE: Most firewalls are stateful, meaning they allow two-way communication as long as it is initiated by a client (phone) that is inside the router’s network. This could be your home, school or office router/firewall
Republic phones will always send the initial voice/audio data packet to a destination port of 6000-29999 (regardless of who placed the call)
Note: A 3rd party site provides the ability to test that the outgoing port is open, by use of the following links. You would run these from the browser on your phone — UDP Call set up — MQTT for Voicemail, Messaging SMS/MMS and keep-alive messages to RW servers. — 6000-29999 UDP for voice/audio, full range may be used, single test port should suffice


Ah. It seems that this is likely the issue. I can’t access any of those three websites from either my work computer or phone (on their WiFi) :frowning:
Thank you!


The ports required and the note on firewall blocking was developed by users that included Enterprise IT, University IT and Republic Wireless Staff … I would show them the reference and perhaps they could help you


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