What phone do you have? I have a Moto G, purchased from RW in Jan 2015. It’s a first generation phone, XT1031, which is a 3G-only phone.
What plan are you on? I’m on the wifi + cell + 3G plan.
Does your plan include data, or just talk & text?
I bought a new phone (from the approved byop list) and want to move my RW service to that phone, which I understand includes moving the SIM card from my old RW Moto G to my new phone. I watched a couple of YouTube videos about how to remove a SIM card from a Moto G, but when I took off the back cover of my phone, there is an indentation where the SIM card should be, but no SIM card - it looks like the opening for the card is blocked? Am I missing something? Does this version of the phone not have a SIM card? (And if not, the follow-up issue would be - if I order a SIM card from RW, how do I keep my phone number on the new phone? I’ll look around in the forums for answers to that question. )