"Locked", "File Transfer", "MTP" mode ... Moto X4


#1

I’m trying to copy a file from Android, Moto X4 to iMac - iOs 10.11.6 El Capitan I get message, “Can’t access device storage”
“Make sure your device is unlocked and File Transfer or MTP mode is selected”

Been trying for days.


#2

did you go here and download and install on your imac

https://www.android.com/filetransfer/

next did you swipe down from the top of the phone, shade and see
usb charging for this device
tap for more options

did you tap it and
select transfer files


#3

As soon as the “Can’t access device storage” message pops up, hit enter (OK) and THEN you can proceed as the Doctor suggests, by going to your phone and tapping Android System in the pull down menu, tapping again for USB options.

Should be simple drag and drop from there.