What phone do you have? Samsung J3 (I think she BYOP’d it)
My mom switched over to Republic this summer (without telling me, so no referral credit for her only son!) and has really been happy so far. While visiting this weekend she asked me why her phone shows her as being connected to T-Mobile, but not Republic. She’s got a Samsung J3, which she had been using when she was with AT&T. The phone makes calls on cellular, she can access the internet–everything works as it should, except the notification about what cellular carrier she’s on.
Any thoughts on what’s causing this or how to clear it up? Obviously, it’s weird, but not a crippling thing. As an added level of difficulty, I’ll get to walk her through the solution over the phone.