I ordered a SIM card for a new phone last week and the tracking shows it was lost by the USPS 3 days ago, hundreds of miles from me. It was due yesterday, then today and it is not coming, because it was lost 3 days ago.
I am getting the most inane responses from customer service telling me that it is not lost and the USPS is going to bring it to me by 10pm tonight? Where are these representatives based where they’re getting mail delivery twice a day, up to 10pm at night?
Now, after hours of this mess, no matter what, it’ll be tomorrow before an order will be put in… if I can even squeeze it out of them then. If I’m lucky that’ll ship Monday or Tuesday, and that’ll put me at TWO WEEKS waiting for a replacement SIM card.
A SIM card cost 50 cents to make a couple of dollars to ship and I was charged $10, but they’ve still got to hassle me over sending a replacement?