Low volume on new phone(Moto G Power 2020)

Ok, I just activated my new Moto g power(2020) with Republic(bought the phone on Amazon) and decided to test it by calling my brother. He said that he could hardly hear me. I had the volume up high and that didn’t help. Read some other posts here with similar complaints that discussed that the problem could be when on Wifi so they turned their Wifi calling off and it got better. But those posts that I read were older posts so I don’t know if there have been any updates.
Anyone have any other suggestions because I don’t want to be using cell all the time?

Did you remove the protective temporary screen cover that comes on the phone? This may seem obvious, but it’s happened on more than one occasion.

There was a plastic cover that it slid out of, and yes I did that. I looked at the phone again to see if there was another protector on the screen but there wasn’t. Unless there is one super glued to the phone I don’t think that’s it, unfortunately. I wish it were that simple. I don’t relish the thought of having to send the phone back especially after having all my stuff transferred to it from the old phone.

I’m afraid I don’t have any advice for boosting outgoing call volume. You may want to make a few more calls to be certain the call to your brother wasn’t an anomaly.

A couple of other things that I have seen that would help narrow the problem down or possibly provide a fix

  1. Remove it from the case … any better?
  2. Try the call using the speaker … any different
  3. Try making the call to the same party using cell … any better?

ETA: @sterlingh.uuleag … Sorry, hit the wrong Reply

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