LTE on a 1.0 plan?

data

#1

Hi folks I’m currently using a Moto X generation 1 and on the $25 5 gig data plan yet over the last few days my phone has shown LTE instead of 3G as my cell phone speed, I didn’t think I was allowed such speeds with my plan. I’ve rebooted my phone and no change. I even checked my Republic app and says under said plan. So did I miss an update in terms of plan or something? I’m uploading a screen shot in case any one needs to see it.


#2

Hi @briand.dorz03,

There hasn’t been any update or change to our plans.

I suspect that if you put the phone on Wi-Fi and dial *#*#8647#*#* to re-sync the phone with our servers, then update the profile in Settings > System Update > Update Profile, this “issue” would be resolved.


#3

Thanks for the tip but that didn’t fix it.


#4

It’s an interesting problem to have!

Can you describe what the phone did when you dialed the 8647 sequence? I want to be sure that processed correctly.

Uninstalling the RW app updates (from the Google Play Store app), rebooting the phone, and then re-installing the RW would be the next thing I’d try, if I were trying to clean up such confusion.


#5

[quote=“briand.dorz03, post:3, topic:10243, full:true”]
Thanks for the tip but that didn’t fix it.
[/quote]Have noticed any increase in your data speeds?


#6

I got a message about activating my phone. Then clicked activate waited a bit and then got message it was activated and then followed your steps to update my profile which rebooted my phone. I’ll try the Republic app steps now.


#7

Tough to say as don’t do a lot of downloading or streaming when on cell.


#8

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