March: What’s New and What’s in the Works

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In like a lion, out like a lamb more hungry lion. We’re chewing on some major product and business initiatives that we know everyone will be excited about. As we alluded to in our last update we’ve rallied our entire company around delivering new phones, a new network, a new calling technology and a new way to finance your device*. This will open up new and expanded options for all our members and we can’t wait for more details to be released.

We’ve been working on an internal tool to help us measure calling and messaging quality. The vision here is to allow us to anticipate rather than react to call quality issues at both a high level and granular customer-by-customer level. The coolest part is we’ve used “AI” to build it. Like “Actual Intelligence” from real humans tasked with inventing something new and useful! That’s a really bad AI joke but we appreciate the talent and dedication of our staff that works on these internal projects and rarely gets applauded.

Software Updates

As in months past we’ll summarize our rollout of Lollipop to capable devices. A complete history of this rollout is here and here’s how we now stand:

*financing launched in early April. More info here!

New in March:

Phone & Service Related:

In-Progress Items to Improve your Experience:

(due to the more complex nature of these items, no official timing is set nor is delivery gua