When your WiFi is operating at less than its optimal capability, your phone may be forced into 'error recovery' mode. This can result in; poor quality voice, slow or hanging downloads or web pages, handover to Cell and unsuccessful updating Apps (including OS or updates from Motorola) as well as impaired** WiFi connections to Republic (Notification = 'Cell calls & SMS, WiFi data' or 'Cell calls, WiFi Messaging & data')
WiFi problems can result in just about any of the problems you see (when communicating via WiFi) and can result in handing the call over to Cell in an attempt to provide you a quality call experience
If you are new to Republic Wireless and VoIP (Voice over Internet Protocol) it may help to understand the environment that your phone will be using. The key thing to remember is that VoIP is not like email or browsing or even streaming a Netflix. VoIP cannot drop a packet or chunk of voice and then have it resent as the others do ... it has to be real time. Things that can be overcome by buffering and then playing back like the PC does with your Netflix and other things you download (and you never notice) can be problematic with VoIP ... but usually, can be overcome. Speed or bandwidth is not that important as the voice data stream only uses about 80-100K (both directions) ... so please don't start by thinking 'I have to up my speed to 50G' or whatever
Terms that are important
Latency or Ping ... the length of time it takes to make a round trip to the other end and back.
Jitter ... a measurement of variation or spacing between chunks of data ... think of a picket fence that the pickets are not spaced evenly ... pretty ugly wouldn't you say?
Packet loss ... dropped or lost packets ... same fence with missing pickets ... even uglier
MOS (Mean Opinion Score) how good a panel of listeners would say the voice sounds on a scale of 1-5 (this has been around from early Telco days) ... and they used to use real people to rate the voice Quality
Industry standards and Republic believe that the following levels will provide a sound basis for a good VoIP experience
Latency or Ping under 150ms | Jitter under 5ms | Packet loss under 1% | MOS between 3.5 and 4.5 hi=good
Republic Arc indicators you may encounter (1.0 & 2.0 plans only)
- SWA (Solid White Arc) - Great! Wi-Fi Calls, messages and data
- OWA (Open White Arc) - (Cell connection for calls, messages and data (as allowed by plan)
- Always Swipe down for full details of your connection capabilities
- see Republic Arc status for details like (Cell calls & SMS, WiFi data or Cell calls, WiFi messages & data )
Note: Checklist - Phone Info provides test, guidance and more complete how-to's
The Republic Wireless process Bonded Calling has made an important stride in call quality ... however, a bad WiFi connection will still cause us problems that can only be overcome by the user.
Quick Start - WiFi problems
Always make note of any visual indicators before you begin troubleshooting and** make note of the Status and Notification **which may be *(A) 'Cell calls & SMS, WiFi data* ' or (B)* *'Cell calls, WiFi messages & data' or (C) Great!, WiFi calls, messages & data
*The 1st 5 items, done before you Ask the Community** may fix your problem and *will be helpful to those trying to give help
During testing or benchmarking, you may want to turn off Bluetooth and boot up in Safe Mode (except most 3.0 phones) to help eliminate a couple of possible sources of problems
- First, do a controlled Power Cycle of your network ... Power Cycle - fixes many problems (from the Checklist)
- This is considered a 'Best Practice' and something that many of us do periodically.
- Ensure your Republic Wireless and Republic Telephony Apps are at the latest level Check or Update App directly from your phone
- Test your Network ...Using the above figures as a guideline you can run a test from your PC (with Java ... which no longer works on Chrome. FireFox is ok), links and instructions in the INTERNET section of the Checklist to see where you stand
- Check your phones settings (1.0 &2.0 only) to ensure they are set to the 'mandatory' in the Router section of the Checklist - Phone Info
Check your Channel to see if you're on a good channel for the router, nearby neighbors can be on the same or overlapping channel and cause interference.
- Moto X with the 5Ghz provides additional channels that your neighbors might not be on, but the router has to support 5Ghz and because of the higher frequency the range may be less than 2.4Ghz
- Check your router's configuration to ensure it doesn't have SIP ALG (Application Level Gateway) enabled
- Check to see if your router is at the latest level of firmware/code
Understand the Handover process and what control you have by reviewing Improving the WiFi to Cellular Handover Experience
Quick access to a lot of good help see Republic App (manage Data, handover etc) + Motorola Help
- User provided registry of routers that work with RW Republic Wireless and Your Wi-Fi Router - Republic Wireless Wiki
- The same wiki provides The Complete List of Caveats - Republic Wireless Wiki
There is a really good community, that will be more than happy to work with you ... Ask A Question
Many of us have been enjoying Republic Wireless for some time and would like to help maximize your experience
Some additional places to look ... check Moto E, G or X - just got it - now where can I find some help?
Ben ~ a Community member - not an employee of Republic