Message app (texting) crashes (goes white and back to main screen)

Every time I try to access messages app (texting) it shuts down on me as soon as I tap on a recipient. I went into the app and cleared the cache but that did not resolve the issue. I have a moto g7.

Hi @kellyn.mvrsjr - let’s start by making sure you’re using Messages by Google as your texting app.

The icon looks like – Messages Icon

This way everyone will know a good starting point for troubleshooting :slight_smile:

And RW has this support note – Messages App Crashes When Opening It

All good starting points!

  • After you have answered @freddyp’s question… assuming it is yes I would suggest that you then follow this help doc

After you have completed the re-install, you will need to access the :dots: Menu / Settings / Chat features and turn off the Chat feature

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