Message "Your data isn't backed up"


#1

I have a Moto G first generation
Plan includes phone, data, texts

This message appears several times a day. When I hold down on the message, an image of Google Play appears. It seems to want me to enter info for my google account, but the only option is to create a new account. When I enter my current account info, it says that account already exists.

I recently added Republic Anywhere texting app. Any chance that is involved?

Tony in Idaho


#2

Hi @tonyw.8ywpv7,

I don’t think so.

It sounds like you don’t have a backup account set up in Android settings. You might try the following:

  1. Open Settings.
  2. Scroll to, then tap Backup & reset.
  3. Is your Google account listed under Backup account? If not, tap that.
  4. You should be presented with the option to select an existing account on the phone or adding a new one.

#3

OK. My current account was not shown in the area you referenced. I have it set now, and hopefully that will appease the Google Gods.

Thanks very much.

Tony in Idaho


#4

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