Messages issue on Moto G Stylus

Moto G Stylus
My Choice Plan with data

Just bought a new phone (with Android 10). Am able to send and receive texts on Messages from some people, but with one person (so far) it sends, but doesn’t receive. It originally had “no SMS connection” at the top (with this person only), but that did go away after I updated the app. But I still can’t receive texts from this person.

Sadly that must not be the answer because the chat feature “was unavailable” on the phone when I went to settings.

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