Messaging app loses my phone number

What phone do you have?
Moto X4

What plan are you on?
my choice talk and text
Does your plan include data, or just talk & text?
no data


Issue Description

When using the messaging app and sending group texts, periodically I start getting copies of my own messages from a “new” participant in the chat with my phone number. When this happens, I can go to settings and then advanced and can see that the phone number listed is not my phone #. If I change the phone number back to my actual number, the problem goes away for a while but will return after a period of time, sometimes days, sometimes a few weeks. Why is this happening? This doesn’t happen to other family members with the same plan using a moto g7 but it does happen to my mom who also has a moto x4.

I am tired of this problem, can you help me to fix it permanently?

  • Which messaging app are you using?

Hi @josephl.91o4z2 and welcome to the Community!

Based on your description, you’ve tried step 2. Have you tried step 1, first?

I am using the default google messages app.

1 Like

Yes, we recently refreshed the activation on all of our phones b/c we had connection issues and Republic sent us new Sim cards to get better reception. We had the issue with the old sims and it has continued with the new ones.

Message an
Expert customer