Messaging app loses my phone number

Problem Solving
#1

What phone do you have?
Moto X4

What plan are you on?
my choice talk and text
Does your plan include data, or just talk & text?
no data

Issue Description

When using the messaging app and sending group texts, periodically I start getting copies of my own messages from a “new” participant in the chat with my phone number. When this happens, I can go to settings and then advanced and can see that the phone number listed is not my phone #. If I change the phone number back to my actual number, the problem goes away for a while but will return after a period of time, sometimes days, sometimes a few weeks. Why is this happening? This doesn’t happen to other family members with the same plan using a moto g7 but it does happen to my mom who also has a moto x4.

I am tired of this problem, can you help me to fix it permanently?

#2
  • Which messaging app are you using?
#3

Hi @josephl.91o4z2 and welcome to the Community!

Based on your description, you’ve tried step 2. Have you tried step 1, first?

#4

I am using the default google messages app.

1 Like
#5

Yes, we recently refreshed the activation on all of our phones b/c we had connection issues and Republic sent us new Sim cards to get better reception. We had the issue with the old sims and it has continued with the new ones.

#6
Message an
Expert customer