Thanks for updating folks by DM, @louisdi. I’m going to go ahead and put this here publicly, and hope that people will understand how important it is not to assume they are seeing the “same” issue when they are seeing only a “similar” issue.
Hi @jonh.aiwv0z and @davidw.ctd2jy , and others currently seeing the “Cell data used” feature fail to load.
We’re currently investigating an issue that originally appeared as an issue sending MMS (text messages with attachments or group texts) when away from Wi-Fi. (On Republic Anywhere these messages may appear to send, but will not be received. On the Messages app by Google, these messages will give a “Not sent. Tap to try again” error.) As we investigate that further, we’re also noticing that the same phones are unable to perform other functions in the Republic Wireless app, including reporting cell data, as you’ve described.
If you open the RW app, tap the settings gear at top right, and tap “About,” a few lines below your phone number you’ll see a line for SIM Type.
If your SIM type is GSM and you are experiencing the issues given below, please open a ticket, explain the issues you have experienced and ask that your ticket be investigated as part of master ticket 1504994.
As of now, we only have a handful of tickets attached to that master ticket, and in order to fully investigate and understand it, we need enough examples to be able to identify commonalities and track down the root cause. For this reason, it is important that people experiencing similar but not identical issues do not ask to be attached to the master ticket, as that would only delay a solution to your own issues and may confuse the investigation into this matter.
The criteria to be attached to master ticket 1504994 are:
- GSM SIM card
- Cannot send MMS (text messages with pictures, or group texts) on cell
- Cannot view data useage in the RW app when on cell
- Cannot access voicemail settings in the RW app when on cell
- Cannot open a help ticket from the RW app when on cell
- Cannot add data when on cell
Thank you for bringing this issue to our attention.