Model not compatable?

What phone do you have? MOTO g4 Play model # XT1609

What plan are you on?

Does your plan include data, or just talk & text? I can’t seem to activate this phone?

Issue Description

Hi @michelleb.fzcsv6,

I’m sorry to be the bearer of unwelcome news. Model XT1609 is branded for Verizon prepaid and won’t work with Republic. You would need model XT1607 as specified here: Republic Wireless Phones – Republic Help.

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