UPDATE EDIT: I need to completely retract what I have stated here and I am sorry for any confusion I may have caused. This post can be deleted.
This may be a known issue but there is a problem with the billing system. Currently it is billing new accounts monthly even if they haven’t yet activated service.
I ordered two 5.0 SIMs on Dec 14th (billed same day). After receiving the SIMs I decided to wait and not try to transfer my existing lines to 5.0 yet as recommended. I put in a refund ticket on Dec 29th asking the the new account be cancelled and refunded. That ticket is still being worked and since it has now been a month since I placed the original order the system went ahead and billed another month. So I am now waiting for 2 months of billing to be refunded.
If you are waiting to activate be aware that you may be billed as if your service has been active since the day you ordered.