I have a brand new Moto 4e Plus. It arrived yesterday. I’ve spent ~4 hours trying to set it up between yesterday and today, but it won’t stay connected to Wifi or Data for more than a few seconds at a time before dropping all connections. I can’t even get the phone set up.
I’m using the 1 GB data plan.
Additionally, I have three other devices that connect to my Wifi without issue and without dropping constantly (my old RW phone, my tablet, and my laptop).
I have already tried resetting the Wifi, turning my Wifi off and back on, turning the phone off and back on, using a friend’s Wifi, turning off my old phone in case it was causing issues, keeping my laptop off while attempting to set up the initial connections, and having every other device completely turned off so that the only device trying to connect was the new phone.
After 4 hours of trying to make this phone connect, I’m on the cusp of returning it and staying with my old phone (a DEFY XT), especially after finding that RW offer no customer support number.
Edit: It turns out that my friend has the same modem. That isn’t exactly a helpful bit of information, then.