Moto E (1st Gen.) Lollipop 5.1 System Update

Today, August 22, we’ll begin the Lollipop 5.1 soak for 1% of Moto E (1st Gen.) users. If all goes well with the soak, we’ll release to production at 100% on August 30, 2016. Please follow the steps in this guide for downloading and installing the update.

Once we’re ready to release to all Moto E (1st Gen.) users, the system update will be optional. Meaning, you don’t have to install this update if you don’t want to. We’re setting it up this way because you could have a limited amount of space in your phone and upgrading to Lollipop will take up a good bit of space on your phone. However, there are several important fixes in this update as well. This is why we’ve made it optional, we wanted you to have ability to choose what you would like to do.

If you’ve enabled moving apps to your SD card using these instructions, you won’t be able to utilize the same instructions after you’ve installed Lollipop. You can still move apps to your SD card, but you’ll be limited by the permissions of each app, meaning not every app can be moved to the SD card.

  • Release Notes
  • Before You Update
  • Installing the Update
  • After you Update
  • Troubleshooting/Getting Help

Release Notes

In addition to Motorola’s Lollipop release notes (including Stagefright), we’ve added some important updates:

Before You Update

As we mentioned above, you could have a limited amount of internal storage on Moto E (1st Gen.) phones prior to the Lollipop 5.1 upgrade. We recommend doing a factory reset prior to installing the system update. Please follow the steps below prior to installing the update.

Check the amount of available space on your phone.

Your phone will need enough space to download and install the update. This update is around 378MB to download, but you’ll need to have at least 850MB of space available in order for your phone to run properly.

To check how much space you have:

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Storage.
  4. The amount of free space is listed under Available.

Back up your files.

Prior to installing an update, it’s a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

Clear your phone’s cache.

If you don’t plan on performing a factory reset, you can clear your phone’s cache to help clear some room. When you download the update, it’s stored in your phone’s cache so it’s important that there is enough space. See Clearing the Cache (KitKat) for instructions.

Factory reset your phone.

This will put your phone back to its original factory state, and will erase all personal data on your phone, and will free up as much available storage space as possible. Make sure you’ve followed the above steps to back up any personal info prior to performing a factory reset. Once ready, follow these instructions to perform a factory reset.

Charge your phone.

Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

Connect to a WiFi network.

Your phone must be connected to WiFi to install system updates. See WiFi (Lollipop) for more info.

Installing the Update

If you’re part of the soak, you should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update starts with 1% of Moto E (1st Gen.) users for the soak (randomly selected) today (August 22), and the remainder will receive the update on August 30, so please be patient. Since the update is optional for the full release on August 30, you won’t receive a notification. For step-by-step instructions for either scenario, please go here.

If you’ve checked your settings to see if an update is available for your phone and there isn’t one available, please check the following two apps to make sure they are on the most up to date version. If they are both up to date and you’re still unable to download the update, please open a Help ticket.

After you Update

Because this phone has 4GB of internal storage, and due to the larger size of the Android Lollipop operating system, your phone will have less available storage space for apps and data than in the previous Android version. After all the Lollipop default apps are updated by the Google Play Store to the latest versions, you should have about 450MB of available storage space, not counting any additional apps or media you installed, and not counting any cache contents. Since this Moto E is capable of expanded storage using an SD card, we recommend that you install an SD card, and as needed store your media and apps on the SD card.

For information on installing and using an SD card in the Moto E, see these instructions.

We also recommend that you clear the cache again after the update is complete. See Clearing the Cache (Lollipop) for instructions. You may consider doing this periodically if your available storage space gets low.

Troubleshooting/Getting Help

If you run into any issues after installing the update, try restarting your phone by turning it off, and then back on again. You may also want to double check that you have enough available space on your phone. You should have at least 850MB of available space on your phone in order for it to run properly.

To check how much space you have:

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Storage.
  4. The amount of free space is listed under Available.

If you don’t have enough space for the update:

  • You can make some room by backing up your files on your computer.
  • Photos and videos can be synced to your Google account by following the instructions here.
  • You can move some apps and/or files to your SD card by following instructions here.

If you still require additional help, please feel free to open a Help ticket. You can also leave your questions or comments here.

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