I have a Moto E that will not connect to the wifi at work. We have just revamped our entire IT network after our company was acquired by another. I could connect to the old network fine - choose connect, I would then be prompted by my phone to sign into the network; it would open its own little browser so I could give it my name and email, and then it would provide me with login credentials for the day, I hit login, and I was connected.
What is supposed to happen for the new network is: connect by entering password. Then manually open a browser, which will bring me to a site to complete the login process - this never happens; Chrome opens as normal to either the home screen or whatever tab I had open. If I turn off cellular data, the home screen tries to load but just sits and spins - it never loads the login screen; in the network list it says saved, but If I look at it later, it says “disabled”.
I tried connecting via the Netgear Genie app, which looks like it’s connecting and then says connect successful, but I’m not connected, and opening browser does the same thing.
IT has so far not been able to offer any help. No one else’s phone has this problem. Any suggestions? Thanks.