Moto E 2nd Gen..I can't figure out how to add a new user

So I’m recycling my Moto E 2 gen for my nearly 13 year old. I’d like to add a user profile so I can restrict apps etc. When I quick swipe down, I see the blue user avatar and when I click on it, nothing happens.
If I go to settings, I can’t see where to add a user/guest profile.

On my motorola phone that I use, I can see easily how to do this but the Moto E is a mystery. Maybe it’s not possible on a Moto E?

Any advice?

I can’t find a help article mentioning it, but if I recall correctly multiple user profiles were not supported on the older Republic Wireless customized phones (Moto E1, Moto E2, Moto G1, Moto G3, Moto X1, Moto X2).


yea, that’s what it looks like. Thanks

I believe you could use Google Family Link to monitor and manage app usage on the Moto E2. I haven’t tried it on a phone of that vintage, but it appears that Family Link supports Android 5.1. I use Family Link on my 11 year old’s phone. More into at


PERFECT solution!!! You’re my hero. LOVE RW peeps!!


This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

Message an
Expert customer