I bought a new Moto E 2 me gen about 1 1/2 years ago and I use it every day. It will not take a charge even after buying a new cord. What’s next? New battery? New phone? Thanks, Brian
Check to see if there is pocket lint in the charging port. Also, verify that the outlet the charger is plugged into isn’t switched off.
Also, when you first plug in the phone does the charge level appear for about 10 seconds? If so, and if it indicated a reasonable charge level, try holding the power button down for up to 2 minutes to see if it will boot.