Moto E 2nd gen is not taking charge

I bought a new Moto E 2 me gen about 1 1/2 years ago and I use it every day. It will not take a charge even after buying a new cord. What’s next? New battery? New phone? Thanks, Brian

1 Like

Check to see if there is pocket lint in the charging port. Also, verify that the outlet the charger is plugged into isn’t switched off.

Also, when you first plug in the phone does the charge level appear for about 10 seconds? If so, and if it indicated a reasonable charge level, try holding the power button down for up to 2 minutes to see if it will boot.

Message an
Expert customer