If you’re seeing COMMS_SOCKET_ERROR on the PRL update, the profile update should be failing with the same error and if the profile update fails, cellular data will not work.
This occurs when the WiFi network has trouble establishing or maintaining a reliable connection to Sprint’s servers. This doesn’t necessarily mean there is an issue with the WiFi network but to resolve the error please try each of the 4 troubleshooting steps below:
Power the phone Off then back On 2 or 3 times to see if the cellular configuration/profile update completes.
Restart your home WiFi network. Unplug your home WiFi network for 30 seconds, then plug your home WiFi network back in. Then reboot the phone and try another profile update.
On the phone, go to Settings and turn Off WiFi completely then perform the profile update with Wi-Fi Off. Please note this step will only work if you are within a reliable Sprint coverage area. You can double check the coverage at your address by looking here: http://coverage.sprint.com.
Finally, try connecting to a different WiFi network. Public WiFi hotspots (i.e., McDonalds or Starbucks) will allow you to complete the update after successfully connecting to the public WiFi network. Remember, when connecting to a public network, you may have to open your web browser and accept the network’s Terms of Service before you have complete access to the Internet. Once you have successfully connected, verify that you have a solid Republic arc in the top left corner of your phone, and that your Republic Wireless notification says “Great! WiFi Calls, Messages & Data.” Once you have the solid arc, attempt the profile update.
If after you have attempted all of the troubleshooting steps above, you are still experiencing difficulties please let us know.