After the moto E has been unactive for 6 mos. It now says we need to activate the phone but we forgot the password. The screen does not show get help for a forgotten password. Any suggestions Rw users
The option to recover a forgotten password is right underneath the place where your password goes. The e-mail address you use there must be the one that you used before, not the, presumably, new one you are using now. Hopefully your browser will remember at least that if not the password too. If it doesn’t remember your password then you do the recovery process.
If it does remember the password then you can find it in the browser settings. The technique varies by browser but it will be in the Security section under password management.
Is the phone tied to this account? Try the same password you used to log into this discussion forum.