Moto e activating phone

What phone do you have?

moto e

What plan are you on?


Does your plan include data, or just talk & text?

just talk and text

Issue Description

I just got a brand new moto e phone, and I’m an existing customer. I try to make calls, but I get prompted to activate my phone. When I click get activated I’m told that the phone is activated and if I keep seeing that screen to restart my phone. I restarted it twice, but I’m still experiencing the same problem.

Hi @dominiqueg,

Welcome to the Community!

This article describes your issue…
Tho it does not list your phone model, I would like you to give it a try and let the Community know if it helped. :slight_smile:

Hi @dominiqueg, :slight_smile:

I wanted to check in with you to see of you were you able to fix your moto e issue.
Did refreshing the activation help? Did you have to open a ticket? :thinking:

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