Moto e gen 2 froze

getting_help

#1

My Moto e gen 2 froze 2 hours ago when I was using the timer app. Even the time is frozen! I can’t turn the phone off, so I was trying to take out the battery & put it back in, but just learned you can’t do that with this phone. Help!


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#2

try
also holding the power button down for up to 4 minutes has worked in the past


https://motorola-mobility-en-in.custhelp.com/app/answers/prod_answer_detail/a_id/104225/p/30,6720,9299


#3

Thank you, Doctor Who, that actually worked! I hadn’t been holding the power button down long enough before.


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#4

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