someone can help me I can not reset my moto e
I bought this phone in june now did not reset
Hi @mariap.k6tmdi ,
Please plug the charger that came with the phone into a wall socked that you know for a fact works. Make sure it’s not a wall socket that can be turned off by a light switch.
Plug the phone into the charger and leave it alone for at least 30 minutes. Then press and hold the phone’s power button firmly until it responds - holding the power button for as long as 5 minutes if necessary.
If it still won’t turn on, please try another charger and again let it charge 30 minutes undisturbed before trying to power it on by holding the power button until it responds.