Moto E2 troubles

I have a Moto E2 on the refund plan. I can no longer view my photos as they come up as all white. Also the ring tone changed on my phone and I can’t change it back. When I go to settings , sounds and notifications, phone ringtones it says unknown ringtone. when i tap on phone ringtones I get “Unfortunately, settings has stopped” or "Unfortunately, download manager has stopped…
Anything I can do to correct this?

Hi @alp

Have you been getting messages about your phone having low storage? Running low on storage is a common cause for a variety of problems on the E1 & E2.

Here is a guide written by a fellow customer to help with this:


thanks for the info.


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